![]() The best part of the job is the team supervision, who try to provide perks for the Customer Service Representatives, like performance based contests, monthly birthday cakes and in house luncheons. Also, Saturday work is required and, in response to employees requests for an occasional Saturday off, this granted, but with a performance based condition. The hardest part of the job is not providing great customer service for our customers, it is in understanding and meeting the metrics, which frequently change as the focus of new management shifts. This is done with the goal of quality and adherence. Annual wage increases are performance based, based on last three months scores. Call Center Representatives receive a monthly score and if that scores dip below a certain grade, a written warning is issued, which must be signed. There are over 20 software applications to provide service for customers. Please note all prices and charges are in $AUD.A typical day at work involves very strict adherence to call metrics, documentation and compliance with some support and minimal allowances for customer follow up. I called the customer service number several times but was disconnected each time. We do not currently offer exchanges via post.įor full Terms and Conditions of sales including Delivery and Returns click here View customer complaints of Bed Bath & Beyond Inc., BBB helps resolve. You can exchange your online order free of charge in one of our many stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. Please note we are unable to facilitate resending of returned orders at this time. Once received by us, a refund will be processed via your original payment method. If for any reason your order cannot be delivered, it will be returned to us via post. You can return your order to us once you have received it. ![]() ![]() We pack orders quickly, which means we can't make any changes once you've placed them. Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. Whether youre living on-campus or off-campus, Bed Bath & Beyonds college necessities like twin XL sheets, storage solutions, and dorm décor are all must-haves for a new school year. However, you may return or exchange a faulty item in one of our many stores nationwide. When it comes to preparing for college life, Bed Bath & Beyond is your one-stop shop for all the Back to College essentials. Please contact our customer service to requests a prepaid label. Contact us as soon as you discover a fault, advising the order number, the faulty item’s name and description of the fault (please include images if you are able). In this instance, we will be happy to process a full refund for the item including the postage charges. On the rare occasion a manufacturing fault may occur. We recommend keeping proof of postage as we do not take responsibility for items lost in transit. Please note that change of mind returns via post are at the customer's cost. To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Items must be shipped to us within 14 days of the date your delivery has been received, be in original condition and packaging and include the original invoice. If there is no store near you, you can return your order via post. Visit our Store Locator to find a store near you. If you require more immediate support, our friendly in-store staff will be happy to assist you further. Our team are currently experiencing a high volume of postal returns, so delays are expected during this peak period, however, we can assure you our team are working as quickly as possible to process your online return.ĭuring this period, we would recommend visiting your local store for a faster return processing time at no additional cost. Items must be in original condition and packaging, you will need to provide a copy of your invoice to process your return. Alternatively, you can also return goods via post at your own expense. Unused items purchased online can be returned free of charge to one of our many stores nationwide within 14 days of the delivery date, 30 days if you are a Rewards member. Read more > Delivery TimesĮstimated Delivery Time For Australia PostĪs soon as your order has been dispatched you will receive an email or text message from our delivery partner with a tracking number to track the progress of your delivery.ĭelivery to international addresses cannot be processed at this time. We are pleased to offer FREE delivery for all purchases over $150.įor all purchases under $150 a flat rate delivery fee of $9.95 per order applies.įREE In-Store Returns within 14 days of purchase for all customers (or within 30 days for Rewards Members).
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